Refund Policy

Subscription cancellation

You can cancel a subscription before its next renewal. Cancellation stops future charges and access continues through the paid billing period unless the checkout provider states otherwise. Cancelling does not automatically refund an already completed billing period.

Credit purchases

Credits are digital entitlements delivered to your account after payment. Because delivery is immediate, used credits and completed generations are generally not refundable except where required by law or where YourMascot confirms a billing or delivery error.

When to contact us

• You were charged more than once for the same intended purchase.
• Payment completed but the purchased credits were not delivered after a reasonable processing period.
• An unauthorized charge appears on your account.
• Applicable consumer law gives you a cancellation or refund right.

Requesting a review

Email [email protected] with the account email, purchase date, purchase identifier if available, and a short explanation. Do not send full payment-card details. Approved refunds are returned through the original payment method and processing time depends on the payment provider and bank.

Chargebacks

Please contact us first so we can investigate. If a payment is reversed, credits granted by that payment may be removed from the account, including where some of those credits have already been used.